It was rather a tiring day. I have been facing a problem with my post paid GSM mobile.  While staying connected 24/7 was very crucial, a technical defect in my cell got me awry. Was much tensed even after taking to customer care. However, it was a horrible experience talking to a customer care executive. I just want to share with you complete chat.

Dialed ***. “Sir, I am Mastufa, my number is @@@@082742. I have been facing a problem with my cell for last 20 days. Every time I talk to someone, I get disconnected after 2/3 minutes. Could you help me out please?”

Executive: Sure Mr. Mastufa. Wait for a second, I would check out.

After keeping me on hold for around three minutes;

Executive: Sir, please talk to one in our technical department, your problem is very much technical. Call to ***** and press 2.

I dialed. Mr. Rakesh in technical department said, “Sir please talk to our executive on ***.” I replied, “Mr. Akash on *** told me to talk to you, saying it’s technical. Dialed *** again to talk to Ms. Priyanka.

Executive: May I know how can I help you?

I told her the story. After having me on hold for two minutes.

Executive: “Sir, please talk to ***** and press 2”

I got fierce. “Madam, this is what’ been happening for last half an hour. My patience level is exhausted. Please tell me what should I do?”

My Friend: What’s wrong with your cell? I got two calls for you and I didn’t see you around.

I replied. “Actually I am busy talking to Customer Care Exec, and don’t know when shall I be free.”

Executive: What’s the problem sir? She said in a gentle voice.

I have two problems. First is, I can’t hear you for - the officers around you are screaming.

Secondly, you keep me swapping my chat between *** and ***** without letting me know the actual problem.

Executive: Sir, let me check. Please hang up.

After a minute.

Executive: Mr. Mastufa, tell me your name and mobile number.

Me: My name is @@@@082742 and number is Mastufa.

Executive: Thank you for your cooperation. Wait a second.

She kept me on hold for ever. After two minutes. She started talking to someone, perhaps, another Customer Care Specialist one the next seat.

Interesting!

“People chat English without any grammar. Don’t know how to talk.”

C Care Specialist: “What was the problem?” “May be he lost his mobile.” Said customer care executive.

I got a sound; Beep…… no more sound. That’s how my battery lost charge.

My friend: “Yar, I want to join call center. Can you help me?”

Call Center? Customer care? I am sorry!